Shipping policy

Dispatch

We process orders the day we receive them. Orders placed in the evening may go out the next working day. We take pride in getting your order to you quickly.

Delivery times

Most UK orders arrive within 1–2 working days of dispatch. Working days are Monday to Friday, excluding UK bank holidays.

Orders over £30 usually qualify for free next-day UK delivery. Checkout shows the options and any charges for your basket. Delivery dates are estimates, not guarantees. Peak periods, weather, and courier disruption can add time.

All website orders are tracked. You will receive tracking once the courier has the parcel.

Where we ship

We deliver to UK addresses only.

Remote UK locations can take longer than 1–2 working days.

Your shipping address

You are responsible for giving us a complete, accurate delivery address at checkout. That includes house number or name, street, town or city, and a valid UK postcode.

Any delay, failed delivery, return to sender, or loss caused by an incomplete, incorrect, or out-of-date address you provided is your responsibility. We are not obliged to refund, replace, or reship in those cases. If we agree to send the order again, we may charge you for the extra postage.

Please check your address before you pay. If you spot a mistake straight after ordering, email us immediately. Once an order is with the courier, we usually cannot change the delivery address.

Subscriptions

You will be emailed before each recurring order is sent.

To skip or cancel a subscription order, you must do so before it is sent to the courier. Once it is out for delivery we cannot cancel it, and we will not refund it.

If a parcel is marked delivered

We do not control where the courier leaves your parcel. If tracking shows delivered and you have not found it, please check safe places first: a porch, back door, bins, other outbuildings, and neighbours.

If it is still missing, contact us with your order number and we will take it from there.

Failed or delayed delivery

If the courier cannot deliver, they may leave a card or hold the parcel for collection. Please follow their instructions promptly so it is not returned to us.

Once a parcel has left us, transit is in the courier’s hands. We are not responsible for delay or loss caused by the courier, events outside our control, or an address error on the order.

Contact

Questions about an order: support@oxford-origins.com. Include your order number if you have one.

Last updated: 3 September 2026.