Money-Back Guarantee
We started Oxford Origins to help people feel their best, and we're here for you every step of the way. Over 500,000 customers have trusted us with their health, and we take that seriously. When you succeed, we succeed. If something isn't working for you, we want to put it right.
Try it, risk-free
If your first order with us isn't right for you, we'll give you a full refund. No awkward questions, and no need to send anything back.
How it works
- Email us at support@oxford-origins.com within 60 days of your order arriving, with your order number and a quick note on how you got on.
- A customer care team member will reply within 2 working days, often with tips or a product that might suit you better if you'd like to try one.
- If you'd prefer your money back, we'll refund your original payment method.
The small print, kept simple
- The guarantee covers your first order and one claim per customer or household.
- For subscriptions, it covers your first delivery, and you can cancel future deliveries any time.
- Buying from Amazon, TikTok Shop or other retailers? We always try to honour our guarantee there too, but we're bound by each platform's own processes and policies, which can be slower and are sometimes out of our control. For the best experience, we recommend buying direct from our website. That way we have full control and can look after you properly from start to finish.
- Something wrong with a later order? Still get in touch. We're always happy to help.
Your legal rights
This guarantee is in addition to your statutory rights under UK consumer law. If anything arrives damaged, faulty or incorrect, just let us know and we'll sort it.
We're always here
Questions about your order, which supplement to take, or how to get the most from it? Email support@oxford-origins.com and we'll get back to you.